Shipping policy

At Layla The Label, we’re committed to providing a smooth, reliable, and transparent delivery experience. Below you’ll find everything you need to know about our shipping and handling process.

Order Processing & Handling

Orders placed before 2:00 PM AEST (Sydney) are processed the same business day.
Orders placed after this time are processed the following business day.
Our standard handling time is 1–3 business days (Monday–Friday).
During peak periods, handling times may vary slightly, but we always aim to dispatch your order as soon as possible.

Transit & Delivery Times

Once your order has been shipped, the estimated transit time is 4–9 business days (Monday–Friday), depending on your destination and local carrier performance.

Total Estimated Delivery Time (Processing + Transit): 5–12 Business Days

We work exclusively with reliable carriers to ensure timely and secure delivery. You’ll receive an email with your tracking number as soon as your order is dispatched.

Shipping Options

We currently offer free standard shipping on all orders.
All shipments are traceable, and tracking details are sent via email once your parcel leaves our warehouse.

Warehouse Schedule & Cutoff Time

Our warehouse operates Monday to Friday, excluding public holidays.
Orders placed after 2:00 PM AEST (Sydney) will be processed on the next business day.

Order Modifications & Cancellations

If you wish to modify or cancel your order, please contact us promptly.
Once an order has been shipped, we may be unable to make further changes. However, our support team will always do their best to assist you.

Lost or Undeliverable Packages

If your package is lost or returned due to a logistical issue, please contact our customer service team.
We will promptly arrange a replacement shipment or an alternative solution at no additional cost.

Damaged or Incorrect Items

In the unlikely event your order arrives damaged or incorrect, we will replace it free of charge.
If a replacement is not possible, a full refund will be issued immediately.

Contact Us

For any shipping-related inquiries, please reach out to our customer care team at orders@laylathelabel.com or through our live chat.
We’re here to ensure your experience is smooth, transparent, and satisfying from start to finish.