Return Policy

At Layla The Label, we care deeply about your satisfaction.
If your purchase isn’t quite right, we make returns simple and transparent. This policy explains how returns, exchanges, and refunds are handled in full accordance with consumer protection standards.

1. Return Period

You have 30 days from the date of delivery to request a return.
During this period, you may return any eligible item for a replacement or refund — no restocking fees apply.

2. Return Eligibility

To qualify for a return:

• Items must be in original condition, unworn, unused, and with all tags attached.
• Items must be returned in their original packaging.
• Proof of purchase (such as your order confirmation or receipt) must be included.
• Returns that do not meet these requirements may not be accepted.

3. How to Initiate a Return

To start your return, please contact our support team at orders@laylathelabel.com
Once your request is reviewed and approved, we’ll provide:

• A return shipping label, and

• Clear instructions on how and where to send your package.

Please do not return any items before receiving confirmation, as unauthorized returns cannot be processed.

For any return inquiries, our customer support team is always available at orders@laylathelabel.com

4. Damaged, Defective, or Incorrect Items

We carefully inspect all orders before shipping.
However, if your order arrives damaged, defective, or incorrect, please contact us immediately upon delivery.
We will promptly arrange a replacement or a full refund, depending on your preference.

5. Exchanges

To ensure fast service, we recommend returning your original item and placing a new order for the desired product.
Once your return is received and approved, your refund will be processed within the stated timeline.

6. European Union 14-Day Cooling-Off Period

For customers within the European Union, you have the right to cancel or return your order within 14 days of delivery  for any reason and without justification.
Returned items must be unworn, unused, with original tags and packaging, and accompanied by proof of purchase.

7. Refunds

Once we receive and inspect your returned item, we’ll notify you of the refund approval status.
If approved, a refund will be issued to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process and post the refund.
If more than 10 business days have passed since your refund was approved, please contact us at orders@laylathelabel.com for assistance.

8. Need Assistance?

For any questions regarding returns, exchanges, or refunds, our dedicated support team is here to help.
Contact us anytime at orders@laylathelabel.com we’re happy to assist.